Refund policy

Last updated: September 23, 2025

This policy applies to purchases made in the Varvikas online store within the EU/EEA and does not limit your consumer rights under EU and Estonian law.

1) Seller information and return address

Seller: Värvikas Grupp OÜ
Address: Liivalao tn 11, Nõmme linnaosa, 11216 Tallinn, Harju maakond, Estonia
VAT: EE102176285
E-mail: info@varvikas.com
Phone / WhatsApp: +372 610 4269

Return address (for change of mind/unsuitable items):
Värvikas Grupp OÜ (Returns)
Liivalao tn 11, 11216 Tallinn, Estonia

Cash-on-delivery (COD) returns are not accepted.

2) Right of withdrawal — 14 days

You have 14 calendar days from the day you receive your order to withdraw from the purchase without giving any reason.

How to request a withdrawal:

Send an e-mail to info@varvikas.com with the subject line: “Withdrawal from contract — Order No. [your order number]”.
Include your order number, full name, contact details, items, and date of receipt.
You don’t need to wait for our confirmation — the withdrawal period starts from the time you send the e-mail.

Return deadline: after notifying us, you have another 14 calendar days to hand the parcel over to the carrier. The deadline is met if the parcel is accepted by the carrier within this period (tracking number or receipt required).

3) Condition of returned items and packaging

Returned items must:

be complete with all accessories and documentation;
show no signs of use or damage, other than reasonable inspection;
be returned in the original packaging if possible;
be securely packed for shipping (damage caused by poor packaging may reduce the refund).

Exceptions:

items with hygiene seals (e.g. paints, consumables, underwear) can only be returned if the seal is intact;
custom-made or personalized items cannot be returned;
items inseparably mixed with other goods cannot be returned;
digital content (not supplied on a physical medium) cannot be returned once delivery has started with your consent.

4) Return shipping costs

If you changed your mind or the item doesn’t suit you: return shipping costs are paid by the customer.

If it is our fault (defective, damaged, or incorrect item): we cover the return costs. In this case, we provide a prepaid return label and ask you to use the carriers we specify. Unauthorised self-paid shipments will not be reimbursed.

5) Refunds

Refunds are issued within 14 days of receiving your withdrawal notice.

We may withhold the refund until we receive the returned goods or you provide proof of shipment (tracking number or receipt).

Refunds are made using the same payment method you used for the original order.

What we refund:

for a full return — the product price plus the cost of standard delivery;
for a partial return — only the price of the returned items (delivery costs are not refunded);
if you chose express/premium delivery — only the cost of standard delivery is refunded.

Deductions:

If items are incomplete or damaged due to your actions, we may reduce the refund amount accordingly.
If you return the wrong item, the refund will be suspended until we receive the correct one or proof of shipment.

6) Exchanges

The quickest way to get a replacement is to place a new order and return the original. We can also arrange an exchange after receiving your return, provided the item is in stock.

7) Non-conformity and warranty

All items are covered by a statutory 2-year warranty. During the first year, any defect is presumed to have existed at the time of delivery unless proven otherwise.
Your rights: repair or replacement; if this is impossible, disproportionate, or delayed — a price reduction or refund.
To file a claim, e-mail info@varvikas.com with a description, photos/videos of the issue, and your order number.

8) Sale items and gift cards

Sale and discounted items can be returned under the same conditions.
If paid with a gift card: the gift card portion will be refunded back to the same card; any remaining amount will be refunded to the original payment method.
Electronic gift cards and digital vouchers are non-refundable once activated.
Physical gift cards can be returned within 14 days if they have not been activated.

9) Unclaimed parcels

If a parcel is returned as undelivered or unclaimed, you may choose:

reshipping at your expense, or
a refund of the product price minus the original delivery fee and any actual return costs charged by the carrier.

10) Business customers (B2B)

The right of withdrawal and consumer warranty apply only to individual consumers. For B2B sales, terms are governed by the pro forma invoice and separate agreements.

11) Changes to this policy

The latest version is always published on this page and applies to future orders.

Standard withdrawal form (you can copy this into an e-mail)

I/We () hereby give notice that I/We withdraw from the purchase contract for the following goods ():

Order No.:
Product(s):
Date of order:
Date of receipt:
Name and surname:
Address:
Phone/E-mail:
Date:
Signature (if sent on paper)

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